What is a cookie ?
A cookie is a small computer file, a "tracer", collected and read during your browsing (e.g. consultation of emails, a website or a mobile application) deposited on your terminal, regardless of the model or type (e.g. computer, smartphone, tablet, video game console).
These files may contain various information such as a session identifier, language, browsing history, etc. They are mainly used to offer personalised content or advertising and to improve your experience on the Internet.
Cookies are collected and stored, according to your choice, for a period of 13 months following their collection. However, you can delete them at any time.
What kind of cookies are used when you visit this website?
When you visit this website, various kinds of cookies are used. These cookies may be set by WALIBI HOLLAND or administered by partners (e.g. publishers of audience measurement solutions, or social networks). The list of our partners is available here on the link dedicated to this subject.
Some cookies are strictly necessary for your navigation on the site and do not require your consent. These cookies are collected directly by us and allow:
- To manage and secure your authentication on the website;
- To access certain online services, such as the validation of the shopping cart;
- To measure certain site performance in order to detect navigation problems;
- To adapt the website to the display preferences of your terminal (language, currency);
- To retain your choice of settings and consent regarding the collection of non-mandatory cookies.
The collection and reading of other cookies requires your consent. These cookies are the following:
- Functionality cookies allow :
- To memorise certain information that you enter on the website with the purpose of facilitating and personalising your future browsing (for example, the display of your first and last names if you have a user account and have identified yourself);
- Audience and performance monitoring cookies, which help us to understand your interactions with the website (most visited pages, browsing patterns, content consulted, applications used, time on site, purchases, blockages ) as well as to process information collected on third-party sites. They enable us to produce statistics and to improve the interest and ergonomics of the website. We also use certain cookies and measurement tools to perform comparative tests (“A/B tests”). These tests allow us to present different versions of our pages in order to analyze what works best and gradually improve the performance and usability of our site.
Among the audience cookies used on this website, some are collected exclusively on our behalf and are used to generate anonymous statistical data. These cookies are essential for the proper functioning of the website and, in accordance with applicable data protection regulations, do not require your prior consent.
However, in accordance with your right to object, you may refuse the use of these anonymous audience measurement cookies by checking
- Advertising cookies allowing:
- To offer you relevant targeted content during your Internet browsing that may be of interest to you (e.g., best offers, other destinations) based on your interests, your browsing, and your preferences; and in particular to offer you offers on our products and services that are tailored to your needs;
- To limit the number of times you are shown advertisements.
If you refuse, the advertisements will continue to be displayed but they will no longer be tailored to your interests.
- Affiliate cookies, which identify the original third party website that referred you to this website.
- Social network cookies, to give you the possibility to access our pages, or to share or like information on our site, and conversely to the social networks concerned to follow your navigation on our site, or to visit our pages published on the social networks. We have no control over the use of the data collected by these social networks, we invite you to consult their privacy policies (see information below).
What cookies do we use on this website?
Name of the cookie | Provider | Finality | Duration |
Cookies not subject to consent | |||
Essential cookies not subject to your consent | |||
Didomi_token | Didomi | To store your cookie preferences | 6 months |
cookiesession1 | Fortinet | To detect cyber attacks on the website in order to protect your data | 1 year |
Affinity | Adobe Experience Manager | This cookie is used by AEM to manage sessions | Duration of the session |
Locale | Walibi Holland (technical -Companie des Alpes Group)
| Show the user's preferred language | 13 months |
site | Identify the active website | 13 months | |
Session ID | Track technical logs | 13 months | |
Cart ID | Retrieve cart information after browser navigation or page refresh. | 1 hour | |
Order ID | Track your order and show details on the confirmation page | 1 hour | |
productIdCreationCart
| Identify the product at the basket's origin in our technical logs and technical analytics | 1 hour | |
isNewCart
| Tell apart a cart’s creation from a cart’s update, for our technical logs and analytics. | 1 hour | |
signNewsletterOptIn
| Ensure technically the user’s opt-in to the newsletter | Duration of the session | |
liteUserAuthenticated
| Maintain a guest-mode user account accros the website | 13 months | |
liteUserId
| Identify anonymously the guest user accross the website. | 13 months | |
userId
| Identify anonymously the user accross the website. | 13 months | |
paymentMethod
| Keep the payment method context across the payment funnel
| Deleted after payment | |
paymentInit
| Keep the current state of payment across the payment funnel
| Deleted after payment | |
funnelType
| Adapt the funnel (tickets, hotels, exchange, etc.)
| 13 months | |
theme | Apply the relevant theme in the inferface | 1 hour | |
passBarcodeValidityList
| Keep barcodes validity dates accross the pass funnel. | 1 hour | |
passReplacementDate
| Keep the exchange date - selected by the user - across the pass funnel. | 1 hour | |
passRenewalReferenceList
| Keep pass references, to ensure the pass renewal process | 1 hour | |
passRenewalSelectedVariantList
| Keep the selected variant of a pass - selected by the user - across the pass funnel | 1 hour | |
changeDate
| Keep the change date across the change date funnel
| 1 hour | |
serviceNameError | Information about the service linked to the error
| Deleted immediatly after usage | |
PHPSESSID | To maintain an authenticated and logged-in user account on the website to facilitate your browsing | Duration of the session | |
Cookies subject to your consent | |||
Audience cookies and personnalisation | |||
_pcid | Piano Analytics -cookies first party (in full mode with your consent, otherwise only the anonymous exempt is triggered) | Visitor ID (JSON containing browserID + timestamp) | 13 months |
_pctx | Piano context storage (context sharing between Piano SDKs) | ||
_pprv | Information about the current consent mode (opt-out/exempt/opt-in) | ||
referrer
| WALIBI HOLLAND | Redirect after social authentication | Deleted immediatly after usage |
from_page
| WALIBI HOLLAND | Used by our analytics tools to track the user’s navigation | Deleted immediatly after usage |
Partner | WALIBI HOLLAND | Track partner references for analytics purposes | 8 hours |
kameleoonVisitorCode
| Kameleoon | Personalization / A/B testing | 13 months |
_cs_c | Contentsquare | Indicates whether tracking is enabled for the session | 13 months |
_cs_id | Unique visitor ID for UX analytics & session replay | 13 months | |
_cs_s | Session number & session status | 30 minutes | |
Advertising cookies | |||
_gcl_au | Google AdSense | This cookie is used by Google AdSense to test the effectiveness of advertisements on various websites using its services. This is the cookie specific to the ‘Conversion Linker’ function: information about clicks on advertisements is stored in its designated cookie, so that conversions can be tracked outside the landing page. | 90 days |
CLID | Dstillery | Sharing browsing data with social networks for the purpose, in particular, of offering you advertising on your usual networks | 1 year |
_fbp | This cookie is used by Facebook for advertising and conversion tracking purposes. | 90 days | |
_pin_unauth | Used by Pinterest to track the use of the service. | 12 months | |
_pinterest_ct_ua | Used by Pinterest to track service usage. | 12 months | |
_ScCbts | Snapchat | This cookie is associated with Snapchat and is used for targeted advertising. | 7 days |
_scid | This cookie is used by Snapchat to anonymously identify a visitor across multiple domains for advertising purposes and to track conversions. | 13 months | |
_scid_r | This cookie is associated with Snapchat. It sets a unique identifier for the visitor, which allows third-party advertisers to target the visitor with relevant advertising. This matching service is provided by third-party advertising platforms, facilitating real-time bidding for advertisers. | 1 day | |
Sc_at | This cookie is used by Snapchat to anonymously identify a visitor across multiple domains for advertising purposes and to track conversions. | 13 months | |
X-AB | Cookie associated with the integration of content from Snapchat. | 12 months | |
_tt_enable_cookie | TikTok | This cookie is used to store tracking with cookie status. They are used to collect certain information, including personal data, from the user in order to provide certain features. This data is used by TikTok and other third parties to recognise you and your device(s) on the Platform and elsewhere on your various devices. | 13 months |
_ttp | TikTok | This cookie is used by TikTok to differentiate users. They are used to collect certain information, including personal data, from the user in order to provide certain features. This data is used by TikTok and other third parties to recognise you and your device(s) on the Platform and elsewhere on your various devices. | 13 months |
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ttcsid | TikTok | The ttclid cookie enables TikTok Ads session tracking by assigning a unique session ID to users who click on TikTok ads, allowing for the attribution of user actions and conversions within the same session. | 90 days |
_tdatXXXXX | Tradetracker | Track the effectiveness of advertisements and correctly attribute conversions to specific campaigns | 12 months |
How to accept, reject or delete trackers?
On your first visit to our website, and every 6 months thereafter, you will be asked to accept the collection and use of cookies. To this end, a central window is displayed on our website asking you to accept the collection of cookies or to set your choices (if you wish to modify them or refuse all or part of these cookies).
We inform you that a refusal may degrade your experience on our site. We therefore decline all responsibility for the possible consequences of this refusal, in particular the absence of content adapted to your navigation and your choices.
Furthermore, whatever your choice, you can at any time:
- Change your settings within our cookie management tool via the ‘cookie settings’ button at the top of the document or at the bottom of the website page (footer);
- And/or, to have your terminal's tracers removed via your browser, these choices being applicable to your entire Internet navigation.
Here is some useful information about setting cookies on browsers:
Most browsers are set by default to accept the use of all cookies and trackers. You can change this setting to select the trackers you wish to use, or refuse the use of trackers. This setting must be made on each of your terminals (computer, tablet, smartphone, etc.).
The methods for setting and deleting cookies are different for each browser. These procedures are described in the help menu of your browser. You will find below the methods of setting the parameters of the tracers for the best-known browsers:
- Internet Explorer : Managing cookies in Internet Explorer ;
- Safari : Managing cookies in Safari ;
- Chrome : Managing cookies in Chrome ;
- Firefox : Managing cookies in Firefox.
Please note that if you choose to delete all cookies from your terminal via your browser, we will no longer have information about your choice of settings, and will be forced to ask you to re-set your choices the next time you visit our site. The same applies if you use a new browser or new terminal. As these settings are entirely the responsibility of the browsers, we do not guarantee their correct operation.
And more information on social media and advertising cookies:
Some cookies used on our website are provided by third‑party companies. This means certain information is sent directly to these providers. For optimal control of how your information is used, we recommend that you manage your cookie and privacy also in settings directly with each provider through their own cookie or privacy policies. This is the most effective way to customise your preferences.
This is specially the case for social medial cookie: our website may include content or sharing buttons from social media platforms. When you visit a page that contains such features, these platforms may place cookies on your device. These cookies allow them to recognize your browser and collect information about your browsing activity, including when you visit other websites. If you are logged in to a social media account, this information may be linked to your profile. The data collected is mainly used for audience measurement and personalized advertising purposes.
To learn more about each provider and manage your preferences, please refer directly to their policies:
Specific information about advertising: Our website does not contain any advertising space. As a result, the information collected is used mainly to offer you adapted advertisements on the third-party sites you visit, based on the information collected thanks to the audience measurement tools listed above (the tools used are identical for these two purposes).
Walibi Holland makes use of the services of TradeTracker.com. Their role is to help advertisers and publishers understand which advertisements displayed by publishers have generated which sales, leads or other actions for advertisers. This allows the advertiser to pay a publisher only when the advertisement displayed (or any alternative required action) by the publisher refers an individual to the advertiser and that individual makes a purchase. TradeTracker uses data, including cookies, to achieve this understanding. This data relates to individuals but does not identify them by name. It is pseudonymous data and relates to a single referral by an individual from one website to another, and then a confirmation that a purchase was made.
TradeTracker also maintains a database of references to individual’s devices, so that they can understand whether an advertisement viewed on one device, for example a phone, caused a purchase to be made by that individual on one of their other devices, for example a laptop. This database does not allow people to be identified by name, which is not possible for TradeTracker itself to achieve.
TradeTracker does not build profiles which show an individual’s internet purchase history over a period of time. TradeTracker also does not target individuals with advertisements for products and services based on their perceived interests. Their role is simply to measure the effectiveness of specific online advertisements.
At the same time, several professional advertising platforms offer you the possibility of refusing or accepting cookies used by their member companies. These centralised mechanisms do not block the display of advertisements, but only prevent the installation of cookies that allow advertisements to be adapted to your centres of interest. For example, you can visit the Your Online Choices site to prevent the installation of these cookies on your terminal. This site is proposed by the digital advertising professionals grouped within the European Digital Advertising Alliance (EDAA) . However, we cannot guarantee that it will be completely effective, as the proper functioning of this tool depends on the participation of the advertising industry in this system.
Updates
We may make changes to this document from time to time. Updates will be posted on our website.