Frequently asked questions

How old do I have to be to book an accommodation?

The principal booker has to be 21 or over and be present for the entire duration of your stay.

Do I have to pay a security deposit?

You must pay a security deposit of €150 for every reservation. You can pay the deposit in cash or with a debit card.

How many people can stay in the accommodations?

A maximum of four people can stay in the four-person accommodations. A maximum of seven people can stay in the seven-person accommodations, a maximum of eight people can stay in the eight-person accommodations and a maximum of sixteen people can stay in Villa Walibi. Babies and children also count as people. That means you are not allowed to stay in a four-person accommodation with four adults and a baby.

Are there any accommodations that are suitable for people with a physical disability?

We have one accommodation that is suitable for people with a physical disability.

How can I make a reservation for a large group or an event?

Requests for large groups or events are handled by our Sales department (sales@walibiholland.nl).

Can I make a reservation as a company for my staff?

The principal booker must always be present for the check in. If a company wants to make a reservation for its staff, one of those staff members must be the principal booker.

I have a discount code. Where can I enter it?

If you have a discount code for Walibi Village, you can enter it during the reservation process. Note that the discount does not apply to any existing reservations!

Is it possible to rent a crib?

Yes, we offer cribs for rent for €7.50 per day.

Does the rental fee include utilities?

Yes, the listed rental fees include the costs of utilities.

What time can we check in?

You can check in between 16:00 and 20:00. On days that the park is open until 23:00, you can check in until 22:00.

What time can I pick up the key(s) to my accommodation(s)?

You can pick up your key(s) at the reception desk of Walibi Village from 16:00.

Do you offer early check-in?

Yes, although it is subject to availability.

I will be arriving late at night after the reception desk closes. Can I still get in my accommodation?

Our goal is to personality check in all our guests. In exceptional cases, it is possible to arrive outside the opening hours of our reception desk. Let us know beforehand if you wish to make use of this option. Note that this is only possible if all fees have been paid in advance.

What time can we pick up our tickets on the day of our arrival?

If you want to enter the park before checking in, you can pick up your tickets at the reception desk of Walibi Village from 09:00.

On what days can I visit Walibi Holland?

One day's access to Walibi Holland is included with every reservation. Note: be sure to check the calendar for Walibi Holland's opening days and hours. You are free to pick a day on which you wish to visit the park. Your tickets are all issued for the same date.

Can I purchase extra tickets to Walibi Holland?

Yes, you can purchase extra tickets at a 50% discount. There is a limit of one ticket per person per day of your stay in Walibi Village.

Can I leave my bags anywhere before checking in?

You can leave your belongings at the wardrobe in the Lounge. Note that there is no security in the wardrobe, so leaving your belongings is done at your own risk. Walibi Holland offers lockers where you can store your valuables. You can rent a locker at the Sunset Souvenirs store for a fee of €4.00 per day. You must also pay a €5.00 security deposit for the key to your locker. This deposit will be refunded when you return your key. The dimensions of the lockers are 56 cm (D) x 32 cm (W) x 34 cm (H).

What time do I have to check out?

You must vacate your accommodation before 10:00. Your keycards must be returned to the reception desk.

Do you offer late check-out?

Yes, although it is subject to availability.

Do I have to clean the accommodation before leaving?

We kindly ask you to leave the accommodation in a clean state, take out your waste and wash your dishes before you go. If you fail to do so, you will be charged an additional cleaning fee.

When will the security deposit be refunded?

Once we have inspected your accommodation, the security deposit will be refunded within ten working days.

Why was my security deposit not or only partially refunded?

If you did not leave the accommodation in a clean state, did not wash your dishes, did not take out your waste or caused any damage to the accommodation, its facilities or its inventory, we will send you an email with photographs and a notice of the amount that will be deducted from your security deposit.

The personal information I used for my reservation is incorrect. How can I change it?

If you wish to change your personal information, please send an email to reservering@walibivillage.nl.

I want to check my travel dates. Can I?

If you made your reservation via our website, you have the option to change your travel dates. If you wish to do so, please send an email to reservering@walibivillage.nl, so we can check the availability on your preferred dates.

I want to cancel my reservation. How can I do that?

Only cancellations submitted via email will be processed. Send an email to reservering@walibivillage.nl.

Can I change the accommodation I selected after making my reservation?

You can change your reservation if it was made directly via our website. Note that we will charge a €25,00 administrative fee to process any changes. If there is a price difference between the old and new accommodations, this difference will be refunded or charged to you. Reservations made via our partners are subject to different terms and conditions. Please contact the partner in question for more information.

Can I cancel my reservation if a member of my group has symptoms of COVID-19?

If a member of your group has symptoms related to the coronavirus, you cannot visit Walibi Village. You can reschedule your reservation to a later date. Note that we will charge a €25,00 administrative fee to process any changes. All cancellations are subject to the Recron terms and conditions.

What part of the costs of my stay will be refunded if I cancel my reservation now?

Please consult the Recron terms and conditions for more information.

What inventory is available in the accommodation?

Various pots and pans, cutlery, tableware, a large refrigerator with freezer compartment, laundry rack, coffee machine (filter), kettle, dishwasher, microwave (no oven), flat-screen TV, among other things. For the complete inventory of our accommodations, go to the Walibi Village page. 

Are bed linens included?

Bed linens for the specified number of guests are included. Your beds will be made for you when you arrive. Towels and kitchen towels can be reserved for €4.00 per set.

Am I allowed to smoke inside the accommodation?

No, smoking is not allowed inside our accommodations.

Can I use a barbecue?

Yes, you can, although we do not offer any barbecues for rent.

Can I have something delivered to me during my stay?

This depends on what you want to have delivered and is always done at your own risk. Walibi Village does not accept any liability for your deliveries.

Are pets allowed in Walibi Village?

Pets are not allowed in Walibi Village or in Walibi Holland. The only exception is made for service dogs.

Can I receive visitors during my stay?

You are not allowed to receive any visitors if the maximum number of guests in the accommodation has been reached. This also goes for visitors who are only staying for the day.

Can I invite an extra guest (for one or more nights)?

If the maximum number of guests in your accommodation has not been reached yet, this is possible if you pay the required tourist tax. You must always inform the reception desk about your guest(s)'s arrival. Your guest(s) will also receive one free ticket to Walibi Holland.

Are hoverboards, karts and scooters allowed in the park?

No, these are not allowed.

Can I connect my game console (PlayStation, Xbox) or DVD player in the accommodation?

No, these are not allowed.

Can I use a credit card in the park?

Yes, you can use a credit card in Walibi Village and Walibi Holland.

Where can I park my car?

You can park your car on the grounds of Walibi Village in the central parking area for your type of accommodation. Parking in the park is free. On the day of your departure, you can leave your car in the parking area all day if you e.g. want to visit Walibi Holland one more time. Parking near the accommodations is not allowed, except when loading and unloading your belongings.

Can I enter and leave the park by car whenever I want?

Yes, you can drive into and out of the park at any time. The keycard that you use to open the door of your accommodation also serves as the key to raise the barrier.

Do I have to separate my waste?

There are no separate bins for glass, paper or organic waste. There are four large waste containers on the park. Two of these are located near the four-person accommodations, the other are located near the seven- and eight-person accommodations. We kindly ask you to properly dispose of all your waste before you leave.

I broke something inside the accommodation, what now?

If you break anything, we ask that you inform the reception desk as soon as possible. We will then determine whether there are any costs involved.

Can I eat breakfast in Walibi Village?

At the moment, due to the current measures, it is not possible to eat in the lounge. Guests who have made a reservation for Walibi Village including a breakfast buffet, we have prepared a take-away breakfast package. You can reserve this at least one day in advance.

Can I eat dinner in Walibi Village?

Unfortunately, it is not currently possible to have dinner in our restaurant. 

Can I get food to go in Walibi Village?

Yes, this is possible. During the season, we offer various pick-up times.

Is there a pool in Walibi Village?

Currently the swimming pool is closed. The costs of our accommodations have been updated to reflect this.

Where can I rent a bike?

You can rent a bike from the reception desk in Walibi Village. We recommend reserving the bikes in advance.

Are there any cycling or hiking routes available at the park?

No, there are no cycling or hiking routes available at the park. More information can be found at www.visitflevoland.nl.

Is there Wi-Fi available in Walibi Village?

Yes, free Wi-Fi is available throughout the park.

What do you sell in the mini market?

Every morning from 09:00, you can pick up fresh bread rolls on order from the mini market in Walibi Village. The store also sells various other amenities, including milk, eggs, cheese, sweet bread toppings, crisps, cookies, coffee, tea, toilet paper, waste bags and fun souvenirs. The opening hours vary during the season.

Is there anything to do in Walibi Village in the evening?

During the day and in the evening, you can visit Walibi Village's lounge to enjoy a cup of coffee or a glass of wine near our cosy fireplace or our exterior terrace. You can also play games of pool or darts.

Wat kan ik allemaal in de omgeving doen?

Walibi Village is located in the heart of the province of Flevoland, right next to Walibi Holland. The local environment has many other attractions and sights to offer. Here are just a few examples:

• The Spijkbos.
• The Veluwemeer and its beaches are located twenty minutes away on foot. You can go surfing, sailing, water skiing, fishing and more.
• There are various hiking and cycling routes around the Veluwemeer.
• The Dolfinarium in Harderwijk.
• The many cafés and restaurants in Elburg and Harderwijk.
• The Bataviawerf or Bataviastad in Lelystad.
• The Aviodrome in Lelystad.