Walibi Holland - Lost Gravity

Do you have a question?

You will find an overview of frequently asked questions below. Click on a question to read the reply.

FAQ

Where can I buy my admission tickets for Walibi Holland?

You can obtain admission tickets from the Walibi Holland cash desks. In addition, admission tickets can also be purchased in advance in various locations: VVVs (Tourist Information Offices), ANWB outlets (Royal Dutch Tourist Organisation). You can also buy your admission tickets online.

Is it necessary to reserve admission tickets?

No, it is not necessary to reserve admission tickets, but it is possible to buy your admission tickets online in advance. It is necessary to reserve admission tickets for a group discount (from 20 people), however.

Can I still use my unused admission tickets from 2015 in 2016?

No, it is not possible to use admission tickets from the previous season for the current season. They also cannot be exchanged for cash.

How can I obtain a Walibi Holland information leaflet?

If you would like to receive a Walibi Holland information leaflet and/or map, you can request it by e-mail. Mail your request to info@walibiholland.nl, and we will send you the desired information as soon as possible. Do not forget to state your name, address, town, telephone number and e-mail address.

What special discount actions are currently running?

Walibi Holland never announces any special discount actions for Walibi Holland in advance.

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FAQ online tickets

What if i cannot open and/or print my ticket?

Please check the following: You need Adobe Reader to open and print the online tickets. PDF documents can be opened and printed using the free Adobe Reader programme. If you are using Google Chrome as your browser, please use Internet Explorer or Firefox. Try using a different internet browser (Example: if you are using Chrome try using IE or Firefox) Be sure to read your email receipt for complete instructions. Make sure your Pop-up Blocker has been turned off. Check to make sure your printer is plugged in, properly connected, turned on and has paper. Make sure that all colour and black ink cartridges contain ink and are working properly. (If you are not sure that you have ink, please print a test page such as an email or a photograph.) Restart the computer if required.

I ordered and paid tickets. but did not receice an e-mail

First, check whether the e-mail accidentally ended up in the Junk e-mail or Spam folder. If this is not the case, contact us by e-mail or telephone, stating the online tickets you purchased and the e-mail address you used when ordering them. If you paid using a debit card, also state the description of the payment as it is represented in your Internet banking environment.

Can I exchange or return online tickets?

No, unfortunately online tickets cannot be exchanged or returned.

How can I pay for my order?

You can pay your order via debit or credit card (Mastercard or Visa). Payment using debit or credit card A debit card allows you to pay in the reliable Internet payment area, based on the security controls of your own bank. Go to www.ideal.nl for more information about iDeal. Credit card Payment using a credit card by MasterCard or VISA means you pay though a secure connection which guarantees the safety of data transfer..

Can I exchange or return expired tickets?

No, unfortunately online tickets cannot be exchanged or returned.