Walibi Holland respects the privacy of its visitors and users. Walibi Holland adheres to the applicable legislation. In this privacy statement you will find information about the way in which we handle your personal data and for what purpose we process them.
1. Contact details and identity of the data controller
Walibi Holland is responsible for the collection and use of the personal data as described in this privacy statement/disclaimer. Walibi Holland B.V. (KVK: 55753728) is located at Spijkweg 30, 8256 RJ Biddinghuizen, the Netherlands.
2. What data do we collect?
Walibi Holland may collect personal data in various categories. This depends on the type of service or product you purchase, which may be:
a. General contact details
For example, Walibi Holland can collect your name, gender date of birth or the country you live in.
b. Information about purchases
When you buy an entrance ticket, take out a subscription or book a stay with us, we process this information. This information contains information about the product(s) or service(s) you have purchased.
c. Information for the application process at Walibi Holland
If you apply for a job or internship at Walibi Holland, we can ask you for personal data during this process. For example, your work history but also general contact details.
d. Visual material
For security reasons Walibi Holland has video cameras throughout the park and Walibi Village. Also at some attractions pictures of the visitor are taken, these are used for commercial purposes. In addition, the images associated with subscriptions are stored.
e. information from social media
When you log in with a social network account (for example Instagram or Facebook) on one of our services, we may receive information about your social network profile such as contact details and interests. For more information about how we receive this information from the social network providers and how you can change your settings, please refer to the website of the relevant social network provider. An overview of these can be found below.
f. Information from our digital media.
When you use our website or app, we may record your IP address, operating system, browser type, purchasing behavior, and transaction information.
g. Cookies and other similar technologies
When you use our website(s) or mobile app, we collect information through cookies and similar techniques. You can use our cookie notification to indicate whether you want cookies to be placed. You can always change your preference via our cookie declaration page.
By means of Google Analytics, anonymised data is collected on our website(s) about your surfing behaviour. This data gives us insights about the visitors and how you use the website. Based on this information we make decisions to optimize the website. In order to carry out this processing properly, we have concluded a processing agreement with Google and we have switched off all possibilities that Google offers to share data.
For more information about cookies and which we can place we refer you to our cookie statement.
When you send Walibi Holland a message via social media or an e-mail, we record this communication. Also when you call us we record your questions and/or complaints in our database. In addition, we can record the telephone calls for training purposes or to prevent and/or combat fraud.
3. How do we collect your data?
Walibi Holland can obtain your personal data in various ways. For example, when you buy an entrance ticket from us or take out a subscription. But also when you apply to us, subscribe to our newsletter or communicate with us via social media.
We only collect data on the basis of the principles set out in the General Data Protection Regulation.
4. For what purposes do we use your data?
Walibi Holland only processes personal data if there is a legal basis for this. These legal grounds may be based on consent, the conclusion of an agreement (and the run-up to it) or because of a legitimate interest. We may use your personal data for the following purposes:
a. Compliance with laws and regulations
Walibi Holland may be required by law to collect your information in order to facilitate compliance with laws and regulations.
b. Application procedure
When you apply for a job or internship at Walibi Holland, we only process your details that are relevant for the application procedure.
c. Targeted marketing campaigns
We use information about, for example, the use of our services and social media. But also data about the website to do research about the behaviour and preferences of our users. We can combine and analyse different types of data. For this we do not use names or other data that are directly identifiable to a natural person.
e. Communication and maintaining contact.
We use your contact information to communicate with you and to maintain contact with you, for example with regard to answering questions or dealing with complaints.
f. Provision of services
We use your details to process your purchase or booking. For this we use your contact details, for example.
5. How long do we store your details?
Walibi Holland will retain your personal data for as long as they are necessary for the purposes stated in this privacy statement or to the extent necessary to comply with laws and regulations.
6. How do we secure and store your data?
Walibi Holland takes the necessary organisational and technical measures to protect your personal data against unlawful use and/or loss.
For example, we use SSL certificates to create a secure connection between you and the website. In addition, we protect our systems against malware, viruses and other hacking software and we regularly perform automatic security scans.
7. Releasing or sharing data with third parties
Walibi Holland may share or disclose your personal data with third parties. For example, we use third parties such as marketing agencies, social network providers and payment providers to provide our services. We have entered into a processing agreement with all these third parties and they are therefore obliged to protect your data sufficiently and to process it only in the way we have indicated this in the processing agreement.
Our website(s) and (mobile) app may contain links to third-party websites. When you follow this link you leave the Walibi Holland website or app. This privacy statement/disclaimer does not apply to third party websites or mobile apps. For more information about how these third parties handle your personal data, please see their privacy statement.
In addition, we may be required by government agencies to share information. For example, if you are involved in an incident in the park.
Third parties who need access to your data are also required to take both technically appropriate and organizational security measures.
8. What are your rights?
You are entitled by law to exercise certain rights. For example, you have the right to inspect and rectify your data. In addition, you have the right to delete your data, provided that these data are no longer relevant.
Would you like to invoke every right you have under the General Data Protection Regulation (GPC)? You can submit a written request to this effect via firstname.lastname@example.org or write a letter to Walibi Holland B.V., attn. Privacy Officer, Spijkweg 30, 8256 RJ Biddinghuizen, the Netherlands.
You can also send any comments, questions or complaints you may have about this privacy statement via email@example.com The Data Protection Officer (FG) of Walibi Holland is Stephane Dury.
9. How do we keep this privacy statement?
We constantly review this privacy statement and publish changes directly on this web page.