Personal data protection policy
The personal data collected on this website are processed for the purpose of:
- Processing your order for entrance tickets,waiting line reservation subscriptions or services. This execution is necessary for the performance of the contract concluded between Walibi Holland and you when you order an entrance ticket, subscription or service.
- Responding to requests for information, comments and complaints that you send to Walibi Holland. This processing is based on your consent
- Sending you commercial offers, newsletters, invitations to participate in games or contests, as well as satisfaction surveys. This processing is based, in the case of messages sent by Walibi Holland, on the legitimate interest of Walibi Holland in developing its business (in the case where the e-mail address to which these messages are sent was given when an order was placed) or on your consent (if the e-mail address was given outside any order); and in the case of messages sent by Walibi Holland's partners, on your consent
- Analysing your application if you are applying for a position at Walibi Holland. This processing is based on your consent
The information in all fields, except those indicated as optional, is necessary to enable Walibi Holland to carry out the processing operations mentioned below.
The processing is carried out under the responsibility of Walibi Holland, represented by Mascha van Till acting in her capacity as General Director, who has appointed a Personal Data Protection Officer, whose particulars are the following: Stéphane Dury, Spijkweg 30, 8256 RJ Biddinghuizen, +31 321 32 99 99, privacy@walibiholland.nl .
The recipients of the collected data are Walibi Holland, Spijkweg 30, 8256 RJ Biddinghuizen, and all service providers whose intervention is necessary for the performance of the above-mentioned processing operations:
- CDA DL
- Gateway Europe
- Gateway USA
- Technomade
- Ogone
- Worldline
- Payter
- HYPE Automatisering
- Rest’Office
- Startpeople
- Accesso
This data is transferred to the USA. You can obtain further information on these transfers and the guarantees that apply to them from Walibi Holland.
Walibi Holland to use the personal data only for the time necessary to achieve the purposes described above. The data collected are kept for the following periods of time:
- Data collected to process your order for products or services: for the time necessary to process your order and to comply with the legal obligations imposed on Walibi Holland. The number and expiry date of your credit card are kept in any case for fifteen months after the last debit date as proof in the event of a dispute about the transaction. The cryptogram is not kept beyond the transaction.
- Data collected to respond to requests for information, comments and complaints that you send to Walibi Holland: for the time necessary to process these requests, comments and complaints
- Data collected to send you commercial offers, newsletters, invitations to participate in games or contests, as well as satisfaction surveys: for three years from the date of collection; At the end of this period, this data is kept for a further three years if you agree to continue to receive commercial offers, newsletters, invitations to participate in games or contests, as well as satisfaction surveys;
- Data collected to analyse your application if you apply for a position at Walibi Holland: for the time necessary to analyse your application; in the event of recruitment, for the duration of your employment contract with Walibi Holland, subject to the obligation to keep this data for a longer period.
In order to preserve the confidentiality and security of your personal data and in particular to protect them against unlawful or accidental destruction, accidental loss or alteration, or unauthorised disclosure or access, we take appropriate technical and organisational measures, in accordance with applicable legal provisions. To this end, we have implemented technical measures (such as firewalls) and organisational measures (such as a login/password system, physical protection measures, etc.).
You have the right to access, correct or delete your personal data, transfer them or cause them to be transferred to a third party, obtain a restriction on processing or oppose such processing. We will comply with your request subject to compliance with our legal obligations.
With regard to processing operations based on consent, you have the right to withdraw consent at any time. The withdrawal of your consent does not affect the lawfulness of the processing carried out before it was withdrawn.
You can exercise these rights:
- By post at the following address: Stéphane Dury, Walibi Holland, Spijkweg 30 , 8256 RJ Biddinghuizen; or
- By e-mail at the following address: privacy@walibiholland.nl
In order to ensure the confidentiality and protection of your personal data, we reserve the right to ask you for proof of identity before responding to your request. You may be asked to produce an identity document bearing your date and place of birth and your signature.
Finally, you have the right to submit a complaint to the DPA if you believe that your rights are not being respected. The contact details for the DPA are as follows:
Data Protection Authority
Postbus 93374
2509 AJ Den Haag
Netherlands
Tel.: +31 70 888 85 00
Fax: +31 70 888 85 01